Here are answers to common questions about using Prime Contractor Connect.
Is Prime Contractor Connect the company that performs the work?
No. Prime Contractor Connect is a service-request and connection platform. Work is performed by independent service providers who are responsible for their own estimates, scheduling, credentials, contracts, warranties, and workmanship.
Does submitting a request guarantee that someone will contact me?
No. A request gives us the information needed to attempt a connection, but provider coverage and availability can vary by location, trade, service, and timing.
Do I pay Prime Contractor Connect to submit a request?
The homeowner request form does not require payment to Prime Contractor Connect. Any pricing for actual service is discussed directly with the independent provider.
What services can I request?
The site currently supports HVAC, plumbing, and electrical requests, including common repair, maintenance, installation, and replacement needs shown on the service pages.
What happens to the information I submit?
The request information is used to process your service request and facilitate contact with an appropriate independent provider. Review the Privacy page for additional information about data handling.
How will a contractor contact me?
A provider may use the contact information you submit to follow up about the request, availability, and next steps.
Can I call Prime Contractor Connect for emergency service?
There is no public service-dispatch phone line. If you believe there is an immediate danger involving fire, gas, electrical hazards, flooding, or personal safety, contact the appropriate emergency service or utility provider rather than relying on this website.
Have a service need?
Start with the online request form.