These Terms of Use govern access to Prime Contractor Connect and submission of homeowner service requests through the website.
Prime Contractor Connect is a connection service
Prime Contractor Connect provides an online process for submitting home-service requests and facilitating potential introductions to independent service providers. Prime Contractor Connect is not the contractor performing the work and is not a party to a homeowner-provider service agreement unless expressly stated otherwise.
No guarantee of provider availability
Submitting a request does not guarantee that a contractor will be available, accept the request, contact you within a particular time, provide a particular price, or perform the requested work. Coverage and availability can vary by location, trade, service, timing, and provider capacity.
Independent providers
Independent providers are responsible for their own licensing or credentials where applicable, insurance, estimates, pricing, scheduling, contracts, warranties, safety practices, and workmanship. Homeowners should evaluate a provider and the proposed service terms before authorizing work.
Your request information
You agree to provide information that is reasonably accurate and sufficient to process the request. You authorize Prime Contractor Connect to use and share submitted request information as described in the Privacy Policy and as reasonably necessary to facilitate provider contact.
No emergency-dispatch service
This website is not an emergency-dispatch service and does not provide a public service phone line. If there is an immediate threat involving fire, gas, electrical hazards, flooding, personal safety, or another emergency, contact the appropriate emergency service, utility, or authority instead of relying on this website.
Website use
You may not misuse the request process, attempt unauthorized access, submit fraudulent or abusive requests, interfere with website operation, or use the site in a way that violates applicable law.
Website information
We work to keep website information useful and current, but service descriptions, coverage information, availability, and other content may change. Website content is provided for general informational and request-processing purposes and is not professional trade, engineering, legal, or safety advice.
Changes
We may update these Terms as the service evolves. Continued use of the website after updated terms are published constitutes use under the then-current Terms.