This Privacy Policy explains how Prime Contractor Connect handles information submitted through this website and the homeowner service-request process.
Information we collect
When you submit a service request, we may collect information such as your name, email address, phone number, service ZIP code, requested trade or service, timing, description of the work, and request-attribution information. The site may also process limited technical or anti-abuse information needed to operate, secure, and improve the request process.
How we use request information
We use submitted information to receive and organize your request, determine the relevant service category and market, communicate about the request, help connect the request with an appropriate independent service provider, maintain operational records, prevent abuse, and support the reliability of the service.
Sharing with independent service providers
Request details may be shared with independent contractors or service providers when needed to evaluate or respond to your request. Those providers operate independently and are responsible for their own privacy practices, estimates, scheduling, contracts, service terms, and workmanship.
Service providers and infrastructure
We may use third-party technology providers for website hosting, email delivery, security, analytics, and other operational functions. Information may be processed by those providers only as needed to support the website and service-request workflow.
Retention and security
We retain operational request information for business, support, security, quality, and legal purposes as appropriate. We use administrative and technical safeguards intended to protect the systems that process request information, but no internet-based system can be guaranteed completely secure.
Your choices
You may choose not to submit a request through the site. If you need help locating a prior request or have a question about information associated with a request, contact us from the same email address used on the request when possible.
Children
Prime Contractor Connect is intended for homeowners and other adults seeking home-service connections and is not directed to children.
Changes to this policy
We may update this policy as the service, technology, or legal requirements change. The version published on this page governs current website use.